Finding the right item
How do I find the right tool or part for my job?
Search by the manufacturer part number first — it is printed on the tool body, the packaging, or the spec sheet that came with the machine. If you only have the model name, use the search box or open the category you need and filter by brand. Where a fitment matters (blade arbor size, thread pitch, hose diameter, voltage) we put the measurement in the product title so you can check it before ordering.
Are the tools on this site brand new and genuine?
Yes. Every listing is new stock, and the product page names the manufacturer or states that the item is an aftermarket equivalent. We do not sell used, refurbished or customer-returned goods as new. Consumables such as blades, abrasives and adhesives are factory sealed.
How can I confirm an accessory will fit my tool before ordering?
Cross-check three things on the product page: the arbor or connection size, the dimension or capacity, and the brand and model list in the description. Accessories that look identical often differ by a few millimetres of arbor, thread direction or voltage. If the listing does not answer it, email us the model number of your tool and we will confirm before you order.
The item I need is not on the site. Can you still supply it?
Often yes. Our catalog covers a large part of what our suppliers carry, but not all of it. Email the brand, model or part number and a short description of what you need, and we will check availability and price. We can also quote job-lot quantities that are not listed online.
Shipping and delivery
How quickly do orders ship?
Orders placed before 2pm CT on a business day are picked and handed to the carrier within 1–2 business days. Delivery then typically takes 3-7 business days in the contiguous United States. A tracking link is emailed as soon as the label is created, and the tracking number becomes active once the carrier scans the parcel.
What is the free shipping threshold?
Ground shipping is free on US orders over $39. Orders below that amount are charged a flat rate shown at checkout before you pay. Oversized items such as tile saws and long-handled tools may carry a freight surcharge, which is disclosed on the product page rather than added after the order is placed.
Do you deliver to Canada, Alaska, Hawaii or Puerto Rico?
Our checkout is configured for the contiguous United States. For Alaska, Hawaii, Puerto Rico, Canada or overseas addresses, contact us before ordering with the items and quantities you need and we will quote the freight and confirm the carrier can serve the address. We would rather quote it up front than cancel an order later.
Orders, returns and warranty
Can I change the address or cancel an order after checkout?
Email us immediately with the order number. While an order is still in the picking queue we can normally change the shipping address or cancel it outright. Once the parcel has been handed to the carrier it can no longer be recalled, so at that point the return process applies instead.
What do I do if an item arrives damaged or is the wrong one?
Email us within 48 hours of delivery with the order number and photos of the item, the packaging and the shipping label. Damage in transit and picking errors are resolved at our cost, including return freight. Please do not fit a part you believe is wrong — once a tool or consumable has been used we cannot accept it back.
Which items cannot be returned once opened?
Adhesives, sealants, grout and mortar that have been opened or mixed; abrasive discs, blades and bits that have been fitted; cut-to-length hose and cable; and any electrical item that has been installed. These are marked on the product page. Everything else can be returned unused in its original packaging within 30 days of delivery.
Do you offer job-lot or wholesale pricing?
Yes, for contractors, tile crews, plumbing companies and resellers buying in volume. Email the part numbers and quantities and we will send a quote with a volume price and a realistic lead time. For repeat buyers we can also hold a standing order on fast-moving consumables such as blades, fasteners and fittings.
Can I get an invoice for my company or a tax-exempt purchase?
An order confirmation is emailed automatically at checkout, and the invoice is attached to the shipment confirmation. If you need the invoice made out to a company name, a purchase order number added, or a resale certificate applied, email us the order number and the document and we will reissue it.
Is there a warranty on tools and equipment?
Tools and equipment carry the manufacturer warranty where the manufacturer offers one — typically one to five years depending on the brand and the product class. That coverage is passed to you as-is and we will help you file a claim with the manufacturer. Consumables such as blades, belts, filters and abrasives are excluded once they have been used, as the manufacturer specifies.
Why does the same item appear at two different prices?
Usually because the listings are different pack quantities, different sizes, or a genuine part versus an aftermarket equivalent. Each variant is a separate SKU with its own price and stock count, so check the title for the pack size or dimension and the description for the brand before comparing. If two listings look identical in every respect, send us both links and we will check them.
Full delivery and return conditions are on our Returns & Shipping page.
Still need help?
If your question is not answered here, send us the brand and model of the tool you are working on, or the part number you need, and we will look it up.
- Email: [email protected]
- Hours: Mon–Fri, 8:00am–5:00pm CT